| 1. How
do I place an order? 2. What payment methods are there? 3. Will I be charged any taxes? 4. When will be my order delivered? 5. Can orders be taken to an address that is different from my billing address? 6. When will be my order delivered? 7. What type of confirmation should I expect once I have placed an order? 8. What happen when I do not receive an order confirmation email? 9. What happens when I encounter errors when making orders? 10. How can I track my order online? 11. Can I make changes/cancel to my orders? 12. How much does online food ordering costs? 13. Do I have to register to place an order? 14. Can I change my personal information, once I registered |
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| 1 | 1. How do I place an order? | |
| 2 | Placing an order with our Jeebu is safe and easy. (a) About Ordering In the home page, click the restaurant, then select your favorite restaurant, then go to their menu, then select your favorite dish, then click to "Add to Cart" button. This puts the item into your Shopping cart and takes you to the Shopping cart page. Where you can view all items you have added to your cart and you can enter the No. of quantity and also, see the service charges and VAT. Then click the checkout box. (b) Sign In or Begin Check out When you are finished shopping, review your order on shopping cart page and then click to check out. You will have the option to login as a new user or a registered user as you begin the check out process. During the checkout process, you will be asked to enter the delivery details, payment modes, delivery time or suggestions and terms and conditions. (c) Submit your order. Before you submit your order, you will have the opportunity to receive a detailed order, summary, including you’re shopping and billing information, the products to be ordered, and the total order amount. When you are satisfied with it, click "Continue check out" to complete the check out process. We will process and delivery your order as promptly as possible. |
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| 2. What is the minimum order? | ||
| 3 | The minimum order is Rs.95/-. | |
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| 3. What are the modes of payments? | ||
| 4 |
Cash/Sodexho on delivery |
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| 4. Will I be charged Service and VAT? | ||
| 5 | Yes. Service and VAT are charged. | |
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| 5. When can I order my food? | ||
| 6 | For Lunch – You must order in between 9.00 am to 11.00 am. For Dinner - You must order in between 9.00 am to 5.00 pm |
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| 6. When will my order be delivered? | ||
| 7 | For Lunch- Between 12.00p.m to 3.00pm For Dinner – Between 6.00p.m to 9.00 pm Note: You can also order through phone *. *Subject to payments received by our Delivery Agent. |
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| 7. What type of communication should I expect once I have place an order? | ||
| 8 | Shortly after your place an order, you will receive an e-mail confirming that we have received your order. This e-mail will include your order confirmation number, order summary, estimated delivery date and time and other relevant information that you might find helpful regarding your account and how to track your order. And also we will confirm the order by telephone. | |
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| 8. What happens if I do not receive an order confirmation e-mail? | ||
| 9 | Check all your e-mail account folders (especially the Spam files) Include Jeebu@Jeebu.com to your list of permitted senders. Login to your Account and check the order status or call to our customer care. | |
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| 9. What happens when I encounter an error when placing an order? | ||
| 10 | If an error occurs during placing an order, do not attempt to click back, refresh or make another transaction. When our system detects a payment error, we will display or notification message and send you a notification e-mail with your order number or reference. You will be continued by our customer service personnel on 31000789. | |
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| 10. How can I track my order online? | ||
| 11 | You may track your order status at anytime by signing in to your account online and selecting the order status option under My Account. | |
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| 11. Can I make Changes to my order? | ||
| 12 | All orders are non-exchangeable and non-refundable. We have no cancellation order policy. | |
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| 12. Do I have to register to place an order? | ||
| 13 | Yes, you have to register to place an order. To register in Jeebu.com it only takes a two minutes. | |
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| 13.Can I change my personal information, once I registered | ||
| 14 | Yes. You can change the personal information on clicking My Account and then edit your password, delivery address etc. | |
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| 14. Do you still have questions? | ||
| 15 | If you did not find the answer that you are looking for, you can Contact us or call our customer care. | |
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